Maintaining and modernizing productivity

The goal of the General Electric’s Workplace Portal is to allow access to remote work essential in a time where there was unknown changes and high expectations to react.

GE quickly needed to be efficient with providing employees everything they need to transition to remote work.

As a Sr. UX Interaction Designer…

I optimized and introduced new processes so that 300,000 employees can request provisions for work, including, computers, accessories, mobile services, and software. I designed the UI, following GE”s brand but modernizing it to follow universal patterns.

I was responsible for designing, prototyping and testing concepts and collaborate with the product and engineering team for its development and adoption.

 

“I want to know that everything I need to do my job is available to me.”

Success Metric:

  • Increase successful requests and approval workflows for 300.000 employees

  • Manager and employee satisfaction

  • Decrease support tickets related to computer, and cellphone requests

Mission:

  • Create a solution to speed up the request and approval process for laptops, cellphones and other provisional requests

  • Design the manager experience on GE’s digital workplace portal

  • Design and test visuals for desktop and mobile

Attaining essentials for work should not be so difficult


Areas of confusion:

  • Pop-up modals was disruptive and unpleasant

  • Employees did not understand how to request items because were not sure what their teams’ required

  • Request flow included unexpected conditional questions throughout 7 steps and caused analysis paralysis

  • There was technical configuration for specs and questions that was important to the business not the employee.

  • Confirmation of requests was blended with satisfaction survey with no indications of when the device was going to be shipped

E-commerce patterns are universally understood and enabled confidence in making right choices

Revamping the information architecture

Through some analysis of the navigational structure, I uncovered many duplications of pages and multiple ways to access very important areas of the website. With some IA testing, I was able to identify the most intuitive content structure that represented the goal of the web app.

Initial wireframes

Bringing the right concepts to life

Success Metric:

  • Saved 60% in inventory budget

  • Manager visibility to teams requests

  • Reduced support tickets for one-off requests

  • All employees requested accurate devices for their needs and responsibilities

Launched with backed-up confidence

Usability testing to shed light at the highest expected paths.

Before investing time in engineering a solution, I wanted to make sure I was designing the right thing. I used Maze, a testing tool that informed my design decisions more confidently.